Refund Policy

1. Project Deposits

Most of our custom development projects require an upfront deposit (usually outlined in the Statement of Work). This deposit is non-refundable as it covers the initial discovery, planning, and resource allocation phases of the project.

2. Milestone Payments

Our projects are typically broken down into specific milestones. Payments are made upon the completion and approval of these milestones. Once a milestone is approved by the client and paid for, that payment becomes non-refundable.

3. Project Cancellation

If a client decides to cancel a project while it is in progress:

• The client must provide written notice of cancellation.
• The client will be invoiced for the prorated amount of work completed up to the date of cancellation that has not yet been paid for.
• Any deposits or milestone payments already made remain non-refundable.
• Upon full payment of outstanding balances, the client will receive all deliverables and source code completed up to that point.

4. Maintenance and Retainer Services

Payments for ongoing maintenance, hosting, or retainer services are generally non-refundable. Clients may cancel these services with a 30-day notice, and billing will cease at the end of the current billing cycle.

5. Exceptions

We may, at our sole discretion, issue a refund or partial refund in exceptional circumstances (e.g., if we are entirely unable to deliver the project as scoped). Such exceptions are reviewed on a case-by-case basis.

6. Contact Us